0843 2895 508

Terms and Conditions

By purchasing goods from Viv’s Treasures, You enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.
These terms describe the basis for purchase by you and sale by us of the products described on this web site.

1. Definitions and interpretation
In these terms the following words have the following meanings

the contract for the sale and purchase of the Goods;

Delivery Area
only addresses within the United Kingdom including the Isle of Wight, the Isle of Man, the Scottish Isles, Northern Ireland and, but excluding the Channel Isles.

the range of products which are available for purchase from our web site or any agreed custom made product in accordance with the terms;

The Web Site
our presence on the world wide web, currently accessible via the address ……
the Seller, we, or us

2. Basis of the sale

1. An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site or telephone. The description of the Goods, the price, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order by email, text or telephone.

2. We aim to give you a clear idea of the nature of the products we sell. However, you appreciate that there are inevitably slight variations in size, weight, shape and colour between different specimens. Illustrations, descriptions other information to our products are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations.

3. Details of the order

1. The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).

2. Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.

3. The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area. We shall accept your order by e-mail confirmation. Our message will also   confirm details of your purchase and tell you when we shall despatch your order. That is when our contract is made. It is possible that the price may have increased from that posted on our web site.

4. Price of the Goods

1. If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.
2. Our charges for transport, packaging and insurance are detailed at time of order and will be included in the total price for the Goods.

5. Payment terms

1. We will charge your credit card account for payment upon receipt of order time greater than 30 prior to dispatch. We accept no liability if a delivery is delayed because you did not give us the right payment details.

2. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.

3. We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

6. Delivery

1. We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

2. We will aim to deliver within the quoted time frame (OUT OF STOCK ITEMS WILL BE PLACED ON BACK ORDER AND WE WILL CONTACT YOU) but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.DELIVERY RESTRICTED TO UK MAINLAND ADDRESSES. EXCLUSIONS APPLY TO SCOTTISH HIGHLANDS, PARTS OF ABERDEENSHIRE AND AREAS DEEMED BY US TO HAVE RESTRICTED ACCESS.


7. Risk and ownership

1. Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

2. You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full.

8. Returns/Options to cancel
We offer a no quibble 7-day return and money back guarantee on pots/vases but not on Jewellery, handmade, specially commissioned or personalised goods If for any reason you are unhappy with your purchase, just return the goods within 7 days and we will refund full item cost but not our outgoing postage costs.

The Goods must be returned to us:
1 with both goods and all packaging in their original condition;
2 securely wrapped;
3 including our delivery slip;
4 at your risk and cost.

Buyers will however be responsible for their postage costs in returning the goods. In the unlikely event that the goods are faulty or do not meet the description, we will arrange for collection of the goods and a refund or replacement at our cost.
Email: or telephone.

9. Warranties

1. We aim to provide high quality products to our customers. Accordingly, we warrant that where the Goods are products and not already covered by a manufacturer's guarantee, they will meet their specification and will be free from defects in materials and workmanship at the time of delivery and will be of the type ordered, or if that type is not available we will let you know by e mail and, if possible, suggest a suitable alternative which is available. If you do not want the alternative suggested, you will be entitled to order another product or cancel your order, as you wish.

2. The availability, price and colour of product we sell to you may vary according to seasonal and market availability. We will endeavour to confirm these details when we confirm your order prior to delivery. If there have been any material variations, you will have the option of cancelling your order or you may:

a accept the alternatives we offer;
b cancel your order;
c Leave the order valid, but tell us to omit the out-of-stock item.
3      If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.

10. Liability

1. If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods free of charge.

2. We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer. We shall, however, be liable for losses that you suffer as a result of our breach of contract and that could have been contemplated by both you and us at the time the contract is concluded.

3. These terms and conditions do not affect your statutory rights as a consumer.

4. We will continually improve the Goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the Web Site up to date but the information and specifications given are for your information only and are subject to change without notice. Pictures on the Web Site are generally accurate but variations in colour, shape and size must be expected.

5. The content of the Web Site is directed solely at those who access the site from addresses within the Delivery Area.
6. We assume no responsibility for the contents of any other web sites to which this Web Site has links.

11. Matters out of our control
We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.

12. Copyright

1. All of the written, photographic, design and audio content of the Web Site together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and are protected as such. All rights reserved.

2. None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.

3. All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorised use of a trade mark is unlawful.

13. Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not pass your e-mail address to other parties.
We do not sell, rent, share, trade or give away personal information about our customers unless we are required to do so by law.

The type of information we will collect about you includes:
· Your name
· Address
· Phone number
· Email address
· Credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information, which we hold, will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments or concerns about privacy, please email customer services

14. Changes
We reserve the right to make changes to this Web Site and these terms at any time.

15. Complaints
If you wish to complain about any aspect of our service, please email us at customer services

16. General

1. Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it.

2. If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.

3. To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

4. The headings in these terms are for convenience only and will not affect their interpretation.

17. Governing law and jurisdiction
These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

Dispute Resolution
 In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

How to Order:

By Telephone: 0843 2895 508

By email:

By post: P.O Box 912, Middlesex HA9 1D

By website online shop:
Visit our home page and choose a product from our range.

Lead time for custom made or bespoke item can take 8- 12 weeks. Please contact customer service for further and accurate information. Any information we collect about you is held with the utmost care and security.
You will be asked to register your name, address, telephone number and email address to access some of the services and features offered on our website. You will be asked to acknowledge you agree and abide by our terms and conditions.
If you place an order on our website you will also be required to provide credit or debit card details. Your credit or debit card details are NOT kept or stored by ….
Return Policy
If for any reason you wish to return your order, please contact us within 7 days. Please include a note in the package with your name, address and e-mail address stating if the item is for refund or replacement.
If you wish to cancel an order, we will be happy to cancel and refund you, provided that the order has not yet been dispatched.
We will issue a credit note to the value of the cost of the goods. We regret that we cannot refund the cost of shipping.
Shipping rates

All items are sent recorded delivery
Orders are shipped with a courier company for a flat fee or by Royal Mail First Class Recorded delivery (RM prices apply, plus additional surcharge for packaging).
For orders overseas please contact us for a quote.

Please read our Terms and Condition for detailed information before placing your order. We value our customers and respects their privacy.

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